SHIPPING & RETURNS

Effective Date: February 20th, 2025

At VON'JOIR ESSENTIALS, we strive to provide you with fast and reliable shipping for all your custom apparel, accessories, and everyday essentials.

Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
Shipping Carrier: We use USPS (United States Postal Service) to ship all orders. Delivery times vary depending on the shipping method selected at checkout and your location.
Shipping Costs: Shipping costs will be calculated at checkout based on your delivery address, the shipping method selected, and the weight of the items in your order.
Delivery Time: Delivery times depend on the shipping method selected:
- Standard Shipping: Typically 3-7 business days.
- Expedited Shipping: Typically 2-3 business days.
- Overnight Shipping: Orders are delivered the next business day, depending on availability and location.

Please note that while we do our best to ensure timely delivery, factors such as weather, holidays, and USPS processing may cause delays beyond our control.

Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.

Returns and Exchanges Policy:

At VON'JOIR ESSENTIALS, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Eligibility for Returns and Exchanges: Returns and exchanges are accepted within 14 days of receiving your order. To be eligible, the item must be unused, unwashed, and in its original condition with tags attached. Custom or personalized items are not eligible for returns or exchanges unless defective or damaged.
How to Return or Exchange an Item: To initiate a return or exchange, please contact our customer support team at [insert contact information]. Provide your order number and the item(s) you'd like to return or exchange. Once approved, we will provide you with instructions on how to return the item(s).
Return Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method, minus any shipping fees.
Exchanges: If you would like to exchange an item, we will send you a replacement once we receive the original item. Please note that shipping fees for the exchange may apply.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at vonjoiressentials@outlook.com. We will assist you with a replacement or refund and cover the return shipping costs.

Changes to Shipping and Returns Policy:

We may update our Shipping and Returns Policy from time to time. Please review this policy periodically to stay informed of any changes.

If you have any questions or concerns about our Shipping and Returns Policy, please don’t hesitate to contact us.